REFUND POLICY

1. General Provisions

1.1. This Policy governs the refund terms for payments made by users of volvo-tech.com and the TechNest software platform.
1.2. The service provides access to digital products, including TechNest software, licenses, modules, and an internal balance system (virtual wallet).
1.3. All products are digital and intangible, delivered electronically, and have no physical form.

2. Internal Balance

2.1. Top-ups to the internal balance represent a voluntary conversion of funds into digital credits within the service.
2.2. The balance is used exclusively inside the TechNest system and does not represent a bank account or an external payment instrument.
2.3. A balance top-up is considered a completed service at the moment the funds are credited to the user account.
2.4. Refunds from the internal balance are not provided, except in cases of technical errors (e.g., duplicate charge or failed crediting).

3. TechNest Software

3.1. Licenses, modules, and features of TechNest are provided as digital keys or automatic access activation.
3.2. A license key or access is considered fully delivered at the moment it is issued to the user.
3.3. Once a license is activated or the service is used, the product is considered consumed and non-refundable, as its functional value has been delivered.

4. Refund Conditions

4.1. Refunds are only possible in the following cases:
– technical error during balance top-up (funds charged but not credited);
– duplicate payment caused by the payment provider;
– inability to provide the purchased service due to a technical issue on the service side.

4.2. Refunds are not provided in the following cases:
– successfully credited and available balance;
– issued or activated licenses and modules;
– partial or full usage of the product;
– change of mind or loss of interest by the user;
– account restrictions due to violation of service rules.

5. Refund Request Procedure

5.1. The user may submit a refund request within 7 calendar days from the transaction date, provided that the product has not been delivered or used.
5.2. Requests must be submitted via: https://t.me/Cyberbob_Volvo

6. Acceptance of Terms

6.1. By making a payment or topping up the balance, the user confirms that they have read and understood this Policy, acknowledge the digital nature of TechNest products, and agree that refunds are not possible after delivery or activation.